Are you constantly asking your IT company for help and advice? Or do you find that your team spends a lot of time following up trying to get answers to issues?
If you've ever wondered whether the IT support you are getting is proactive or reactive, here are five red flags to consider:
Monitoring — Is this the main way that the IT company identifies issues? 🚩 In reality, when an alert comes in, there is a problem you are REACTING to.