Motor Coach Association improves reliability
of IT systems through proactive support

The Challenge

In order to improve service, the Ontario Motor Coach Association (OMCA) wanted to use new technology to be more proactive and reduce response times. They have been a TDCNet customer for 10 years, relying on us for reactive support whenever the organization had computer or server issues.

The Solution

TDCNet recommends our innovative remote monitoring and management service. It provides 24/7 monitoring, identifying potential issues before they become work-stopping problems.

Our remote service also allows OMCA’s staff immediate access to our Help Desk. OMCA receives immediate remote support, instead of having to wait for a technician to drive out to their office to fix computer problems or install new software. If there is a hardware problem that cannot be solved remotely, TDCNet will come on-site to fix it – this is included in one flat rate so there is no need to worry about fluctuating IT costs.

Doug Switzer

In the modern world we have become so reliant on technology and all it has to offer that it’s absolutely imperative that our IT systems are always up and running. Without them you’re effectively closed until they’re restored. We’ve worked with Techify as our technology partner for 16 years ...Read More

Doug Switzer
President and CEO
Ontario Motor Coach Association